Guarantee of Workmanship
DeLaveaga Designs LLC Guarantee of Workmanship
At our studio, we take pride in our craftsmanship and the quality of our wooden products. We stand behind our work with a comprehensive guarantee, ensuring that our customers receive items that not only meet but exceed their expectations. This guarantee outlines the standards of workmanship you can expect from us and provides important information regarding the nature of wood as a material.
Workmanship Quality
We guarantee that all our wooden products are constructed with the utmost care and attention to detail. Each item is handcrafted by skilled artisans who adhere to strict quality standards. Should you find any defects in workmanship, we will repair or replace the item at no cost to you within one year of the purchase date.
Natural Imperfections in the Wood
Wood is a natural material that may exhibit variations in color, grain, and texture. These characteristics are inherent to the material and are not considered defects. We embrace the uniqueness of each piece and assure you that any natural imperfections will not compromise the integrity or function of the product.
Finish Quality & Guarantees
Our finishes are applied using high-quality products designed to enhance the beauty of the wood while providing durability. We guarantee that our finishes will maintain their integrity under normal use for a period of one year. This includes limited protection against peeling, chipping, and fading. However, please note that environmental factors such as sunlight exposure, fluctuations in temperature & humidity, cleaning methods, damage caused by external sharp objects, and maintenance can affect the longevity of the finish. Please see our Limitations of this Guarantee for more information.
Moisture Content & Humidity Effects
Wood is hygroscopic, meaning it can absorb and release moisture depending on environmental conditions. Our products are crafted with optimal moisture content, typically ranging between 6-12% for indoor use. However, natural and environmental fluctuations in humidity and temperature can lead to:
-
Expansion and Contraction: Wood may expand in high humidity and contract in dry conditions. This is a natural process and may result in minor cracks or gaps, which do not affect the structural integrity of the product. We cannot prevent or guarantee our products will not develop these minor cracks or gaps.
-
Warping or Bowing: In extreme humidity variations, wood may warp or bow. We recommend maintaining a stable indoor environment with a relative humidity level between 30-50%.
Care and Maintenance Instructions
To ensure the longevity of your wooden product, please visit our Care & Maintenance Recommendations.
Limitations of Our Guarantee
While we strive for perfection, this guarantee does not cover:
-
Damage resulting from misuse, neglect, or improper care.
-
Changes in humidity and temperature that may affect the product.
-
Natural aging of the wood, including color changes over time.
-
Insect or pest damage to the product or surrounding environments.
-
Repairs or alterations made by unauthorized personnel.
-
Normal wear and tear from regular use.
-
Shipping costs, which are not covered by our studio.
Claims Process
If you believe your product has a defect in workmanship, please contact us within the guarantee period. We will require:
-
A copy of your receipt or order form.
-
Photographs of the defect.
-
A description of the issue.
Our customer service team will review your claim and work with you to resolve it promptly. Please contact us.
Inspect for Damage
Regularly Check for Issues: Periodically inspect your furniture for signs of wear, loose joints, or damage. Addressing small issues early can prevent larger problems later.